![]() ![]() Medical documentation is vital (EMA), and the billing portion of the PM has understandably received more attention and more advancement than the scheduling portion. This has never been a problem with the EHR system itself but was either our internet service provider or once when there was an ‘attack’ on the amazon server system.EMA is robust, and the PM system has come a long way in the past few years. In 4 years of using this system we have only had this happen 2 or 3 times for a period of 1 hour to half a day. Currently there is no way to access prior patient records or testing since it is all stored on a cloud server. We are ‘dead in the water’ on the very rare occasion that we loose internet connectivity. Even our more senior partners were able to adapt to this system coming from decades of paper charting only and without having to employ scribes. The intuitive interface makes documentation far easier than any of the other systems we tested before choosing EMA. They have exceeded my expectations from the very beginning and I just really love this EHR! PROS I have no financial incentive or other alternative motivation to promote this product. If you are considering an ophth EHR do not hesitate to go with Modernizing Medicine. Fortunately they also have a superior product to go with a great support team. The support team is reason enough to choose EMA over its competitors. From implementation to troubleshooting, the support from Modernizing Medicine is far superior to anyone we have come across. While using another practice management company we were able to directly contrast the customer support between the two companies.and there was no comparison. Our experience has been so excellent with both the EHR product itself as well as the Modernizing Medicine team that we have since adapted their practice management software as well. Need a drag and drop feature from one provider's schedule to another. Canceling appointments requires too many clicks. Would like to be able to choose a default schedule that could be user preset that would load with some sort of default button, or at the very least have the system keep the memory sticky of the way I had it loaded when I left that screen. Each time I go to the schedule I have to reload every doc. The schedule grid was not optimally designed for a multi-provider practice that wants to "view all providers here today". I also need to be able to make recurring blocks, to be able to choose the date in the block window and not have to go to that date in order to block (which if you're in a week view is a PIA), and need to be able to choose a date range. The schedule block feature should be granular not all users should have that permission. Needs a delete option of "from today's date forward" and not just "delete all" or "delete this single one". The templating is simplistic and clunky as far as edits to existing template. As an administrator I'm spending way too much time changing the templating daily. Inactivating an account should disable it from a scheduling perspective. When an account is inactivated users are still able to set appts. The list is long, but here are a few highlights: -Desperately need permissions granularity by user and by appt category (preference group). Integration with Relatient for appointment confirmations CONS EMA is robust, and the PM system has come a long way in the past few years. ![]()
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